SEO Growth Subscription — Terms & Conditions

The SEO Growth Subscription is billed monthly in two plans:

• Basic — $299 / RM299 per month: the core managed website with custom design, on-page and local SEO, hosting and SSL, unlimited website updates, ongoing support, and performance and security monitoring.
• Pro Growth — $499 / RM499 per month: everything in Basic, plus active local SEO management, global GEO (AI-search) optimization, Google Business Profile optimization, a quarterly SEO health report, conversion tracking, two local service-area pages, premium email support, and two SEO blog posts per month.

The features of each plan are those published at the time of your subscription and may be updated from time to time; any change will not affect your active billing cycle. The detailed inclusions in the sections below apply to every active subscription.

Client Responsibilities

• Provide all necessary text, images, and business information in the requested format and on time.
• Review work promptly, give timely feedback, and provide sign-off approvals.
• Comply with the agreed payment schedule and surcharges.

Sinux Consulting Responsibilities

• Deliver professional services in a timely and responsive manner.
• Maintain the confidentiality of all client information.
• Provide updates and support as described, while not being held responsible for delays caused by late content or approvals.

Our services include, but are not limited to:

• Website design, layout, and functionality development
• Ongoing text, image, and promotional updates
• Local SEO, Google Business Profile setup, and optimization
• Hosting, SSL certificate, analytics reporting, and support
• Accessibility tools and a standard privacy policy template (non-legal)
• One campaign landing page (e.g., Facebook or Google Ads)

• Physical location landing pages: $75 / RM75 per month per location
• Service area expansion pages: $50 / RM50 per month per area
• Franchise microsites: $150 / RM150 per month per microsite (up to 6 pages)
• Blog posts (fully written): $50 / RM50 per month per blog
• Advanced custom work (outside scope): $100 / RM100 per hour

These charges are added on top of your chosen subscription plan (Basic or Pro Growth), which covers the core managed website package. All add-ons are billed monthly.

• Testing will be done on current versions of all major browsers (Apple, Google, Microsoft, Mozilla).
• We do not test on outdated browsers (e.g., Internet Explorer 6/7) unless specifically requested. Additional coding for such support will be charged hourly.
• Custom plug-ins, third-party scripts, or external databases may incur extra charges — we will notify you before proceeding.

Each active subscription includes:

• A custom-built, responsive website (up to 25 pages; additional pages billable)
• Local and organic SEO
• Hosting & SSL certificate
• Google Business Profile setup & optimization
• Ongoing support, performance monitoring, and basic updates
• Privacy Policy and Accessibility Statement templates (non-legal)
• Website accessibility tools
• One landing page for external campaigns (e.g., Google Ads, Facebook)

Text Content

• We will prepare initial content for up to 15 pages (home, service, and service area pages) if not provided.
• Client must review and approve content before launch.
• After launch, clients are responsible for providing original content for updates. Blog writing is only included if the Blog Add-On is subscribed.

Photographs

• Clients may provide high-quality digital photos.
• Where necessary, stock photos will be used.

• Websites must be hosted on our designated servers as part of the subscription.
• Clients must either supply their own domain or request us to purchase one. Domain costs are billed separately and must be maintained annually by the client.

• Clients confirm they own or have permission to use all submitted media, trademarks, text, and other materials.

Upon first payment:

• Clients own all submitted and published content.
• Sinux Consulting retains ownership of the website design, code, and system logic.
• The client is granted a license to use the website during the active subscription.

Sinux Consulting also retains all right, title, and interest in its pre-existing and reusable materials — its tools, libraries, frameworks, templates, methodologies, and general know-how — whether created before or developed during the engagement. The client's license covers only the use of its own website during the active subscription; it does not extend to Sinux Consulting's underlying source code, systems, architecture, or methods on a standalone basis.

The client shall not, directly or through any third party, copy, resell, sublicense, redistribute, or reverse-engineer the website's underlying source code, systems, or methods (except to the extent this restriction is prohibited by applicable law), nor use them to build or offer a competing product or service. This does not restrict the client's use or reproduction of its own content (the text and images the client provided).

Upon cancellation or non-payment, that license is revoked, and the website is taken offline. We may showcase completed work in our portfolio or write case studies, but never share confidential client information.

• Included updates: text/image edits, adding/removing pages, minor content changes, promotions, etc.
• Excluded: full redesigns or structural layout changes (billed separately).
• All change requests must be submitted through our official support system (not via WhatsApp/text/personal DMs).
• Updates will be completed within 1–3 business days on average, depending on complexity and queue.

• First payment is due upfront (Basic $299 / RM299 per month or Pro Growth $499 / RM499 per month, for a 1–25 page website).
• Subscription and add-ons are billed monthly.
• If payment is overdue by 14+ days, your website will be taken offline until payment is settled in full.
• All payments are final and non-refundable.
• A 7% surcharge is applied to your total monthly invoice to cover payment processing and, where applicable, cross-border and currency fees.
• Clients are responsible for all transaction fees, including bank charges, Stripe, PayPal, or currency exchange differences.

• Your subscription is valid for 12 months from the date of your first payment, and automatically renews unless terminated.
• Cancellation requires a 60-day written notice via email.
• If you cancel before the 12-month term ends, you will be charged a penalty equal to one (1) month of your current subscription.
• Upon cancellation, hosting and services will end. You retain ownership of your content (text & images provided by you). The website structure and backend remain the property of Sinux Consulting and cannot be reused or transferred.

• We do not guarantee uninterrupted or error-free functionality at all times.
• We are not liable for damages caused by downtime, platform limitations, third-party integrations, or client-provided content (including service guarantees, privacy statements, or accessibility compliance).
• Our suggested privacy and accessibility templates are provided as-is and do not constitute legal advice.

Both parties will keep each other's non-public information confidential. In particular, the Client agrees to keep confidential Sinux Consulting's fees, pricing, quotations, invoices, and other commercial terms, together with the non-public technical detail of the website and systems we build or operate (such as design, source code, and system logic), and not to disclose that information to third parties without first checking with Sinux Consulting and obtaining its prior written consent, which will not be unreasonably withheld or delayed.

This does not restrict the Client from: making any disclosure required by law or by a court or governmental authority; disclosing to its own professional advisers who are under a duty of confidence; disclosing information that is or becomes public through no breach by the Client; or disclosing information the Client already lawfully held or independently developed without reference to Sinux Consulting's confidential information.

Nothing in these terms prevents the Client from posting or sharing honest, truthful reviews, ratings, feedback, or opinions about its own experience of our services, performance, or conduct, or from making any disclosure required by law. No prior consent is required for any such review, opinion, or disclosure.

This section survives termination. Confidentiality of commercial terms applies for three (3) years after disclosure or termination; confidentiality of non-public technical detail applies for as long as it remains non-public.

During the engagement and for twelve (12) months after it ends, the Client agrees not to directly or indirectly solicit or entice away any employee, contractor, or subcontractor of Sinux Consulting who was involved in providing the services.

This does not prevent the Client from placing general public job advertisements not aimed at Sinux Consulting's personnel, or from hiring anyone who responds to such an advertisement or approaches the Client independently, so long as the hire does not result from targeted solicitation. This section survives termination.

During the engagement and for twelve (12) months after it ends, the Client agrees not to circumvent Sinux Consulting to engage or transact directly with any subcontractor, supplier, vendor, or other third party that Sinux Consulting introduced to the Client, for services or supplies of the same or similar kind to those provided through Sinux Consulting.

This applies only to parties Sinux Consulting actually introduced, and not to anyone the Client already knew or found independently. The Client may deal directly with an introduced party with Sinux Consulting's prior written consent (including by email), which will not be unreasonably withheld or delayed. This section survives termination.

This agreement is governed primarily under the laws of Malaysia, where Sinux Consulting is legally registered. It is also enforceable under applicable laws of the United States for clients operating there. By engaging with our services, you consent to the jurisdiction of both Malaysian and U.S. courts, with Malaysia taking precedence in any legal matter or interpretation. If any provision is deemed invalid, remaining provisions remain enforceable.